Terms of Service for Mixanalytic

Acceptance of these terms

By using Mixanalytic or creating an account, you agree to these Terms of Service and the Privacy Policy. If you do not agree, do not use the service.

The service

Mixanalytic provides audio upload, analysis, visualization, AI-assisted mix feedback, comparison tools, API access, account features, and optional paid billing features. Supported website uploads include common audio formats such as MP3, WAV, FLAC, AIFF, AIF, M4A, AAC, and OGG, with upload-size limits. API uploads support a separate set of allowed formats and limits described in the API documentation.

Features may be free, token-based, subscription-based, beta, experimental, rate-limited, temporarily unavailable, or changed over time.

Accounts and security

• You must provide accurate account information and keep your login credentials secure.
• Email verification may be required before login or account use.
• You are responsible for activity under your account and API keys.
• API keys are shown once at creation. Store them securely and revoke unused or compromised keys.
• We may limit, suspend, or disable accounts or API keys for abuse, fraud risk, security risk, unpaid charges, or violation of these terms.

Audio uploads and rights

• You must own or have permission to upload and analyze any audio you submit.
• You may not upload content that is illegal, malicious, privacy-invasive, infringing, exploitative, or intended to attack the service.
• Uploaded source audio files are temporary and are deleted after analysis completes, but analysis results, metadata, hashes, filenames, and related records may remain so reports, history, API responses, security, and billing can function.
• If AI features are enabled, analysis data or short extracted audio segments may be sent to configured AI processors such as OpenAI or OpenRouter as described in the Privacy Policy.

AI and analysis output

Analysis scores, visualizations, genre, mood, voice, instrument, keyword, spatial, and AI insight outputs are generated by algorithms and may be incomplete, inaccurate, subjective, or unsuitable for your specific project. You are responsible for reviewing the output before relying on it.

Mixanalytic does not promise that your track will meet any streaming, label, distributor, mastering, broadcast, loudness, accessibility, commercial, or legal requirement.

Free Timeline includes the first two distinct mix versions per song. Supporter includes all saved mix versions. This limit applies only to Timeline browsing and its inline comparisons; individual saved and purchased reports remain available. No reports are deleted by this limit.

Paid tokens, Supporter subscription, and billing

• Credit packs: one-time digital token purchases are charged in Stripe Checkout at the time you complete checkout.
• Supporter subscription: the Supporter plan is charged when the subscription starts and renews monthly or yearly, according to the billing interval you select, through Stripe until canceled. You can manage or cancel it through the Stripe customer portal when available in your account.
• Free allowance and pricing: the current free monthly analysis allowance, token costs, token-pack prices, and subscription benefits are shown in the app and on the Pricing page. They may change over time, and the current in-app policy controls future usage.
• Token usage: tokens are consumed when you request billable API analyses, full analyses, single modules, premium AI reruns, or other token-priced actions shown in the app.
• Stripe: Stripe processes payment details. Mixanalytic stores billing status, Stripe customer/subscription references, webhook records, and token transaction records, but not raw card numbers.
• Taxes and fees: prices may be shown before taxes, processor fees, currency conversion, or charges required by law or payment networks.

Deleting an account and registering again with the same verified email address does not reset the monthly free allowance.

Refund and cancellation policy

• Credit packs and token usage are digital services. Used tokens are generally not refundable unless required by law or caused by a confirmed billing or technical error.
• Unused accidental purchases may be reviewed if you contact support promptly with your account email and Stripe receipt reference.
• Supporter subscriptions can be canceled for future renewal through the customer portal. Cancellation normally keeps current-period access until the paid period ends.
• If a paid analysis or premium AI model fails and the app can identify the failed charge, Mixanalytic may automatically refund the relevant token surcharge or adjust your credit balance.
• Card disputes and chargebacks may cause account or billing restrictions while the issue is investigated.

API use

• API access may require an account, API key, sufficient tokens, and an eligible user group.
• You must follow rate limits, request-size limits, authentication requirements, and API documentation.
• You may not resell, proxy, scrape, overload, reverse engineer, or abuse the API or use it to process content you do not have rights to process.
• We may rotate, revoke, rate-limit, or suspend API keys for security, abuse, billing, or operational reasons.

Acceptable use

• Do not attempt unauthorized access, vulnerability exploitation, credential stuffing, card testing, spam, scraping, or denial-of-service activity.
• Do not upload malware, private keys, passwords, card numbers, or highly sensitive personal information.
• Do not interfere with security controls, rate limits, payment flows, API key controls, or file-deletion mechanisms.
• Do not use Mixanalytic in a way that violates applicable law, third-party rights, payment network rules, or Stripe policies.

Availability and changes

Mixanalytic is provided on an as-available basis. We may update, remove, pause, rate-limit, or change features, models, pricing, processors, token costs, API behavior, storage behavior, or subscription benefits. We aim to avoid unnecessary disruption but do not guarantee uninterrupted service.

Intellectual property

You keep the rights you have in your uploaded audio. You grant Mixanalytic the limited permission needed to upload, convert, analyze, process, generate outputs from, display, and delete your audio and analysis data as needed to provide the service.

Mixanalytic, its interface, code, branding, analysis reports, documentation, and service design are owned by their respective rights holders. Do not copy, misuse, or imply endorsement by Mixanalytic without permission.

Disclaimers and limitation of liability

Mixanalytic is provided without warranties to the maximum extent permitted by law. We are not responsible for lost profits, lost data, lost opportunities, mix or mastering decisions, release delays, distributor rejection, platform loudness changes, third-party outages, or indirect damages arising from use of the service.

Support and legal requests

For support, billing questions, privacy requests, account deletion, or legal-policy questions, use Customer Support. Include your Mixanalytic account email and relevant Stripe receipt or API key name when applicable. Do not include passwords, card numbers, or private keys.

Changes to these terms

We may update these terms when the product, billing model, processors, API, legal requirements, or operating practices change. Continued use after an update means you accept the updated terms.